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Assistant Manager

Location: Inverness, United Kingdom
Region: Northern
Job Category: Building Construction/Skilled Trades
Business Unit: UK Hire Power
Job Type: Full Time (Permanent)
Hours: 07.30 - 17.00


Summary

We are looking to recruit an Assitant Manager to take responsibility for receiving orders (on-hires) and requests for collection/ contract termination (off-hires) and planning transport for deliveries and collections liaising, where required, with other depot employees, customers, depots, workshops and sales teams along with ability to understand / assist the Depot Manager’s role

Main Responsibilities
  •  Maximising the depot’s sales to a customer
  • Efficient planning of routing of Driver deliveries/collections, where possible
  • Understanding the key principles of the depot profit & loss statement and KPIs, together with factors affecting depot trading performance
  • Reporting to Depot Manager on purchase requirements
  • Receiving customer orders and requests for collection/contract termination
  • Dealing with customer enquiries and orders in a professional manner
  • Answering the telephone and dealing with customers at the hire desk
  • Agreeing delivery times with the customer and keeping the customer (and other depot employees) informed of any problems when they arise
  • Having an up-to-date knowledge of the company’s equipment for hire/ sale and the ability to demonstrate the safe use of equipment
  • Assisting the Depot Manager in locating equipment at other depots
  • Supporting the Depot Manager and managing depot when unavailable
  • Checking that safety instructions and test certificates are included on all equipment that is on-hired and that test certificate nos. are inserted into all on-hire contracts
  • Conduct visual inspections of equipment returning to the depot and process any damage costs to the customer
  • Informing the Depot Manager of any possible shortages of equipment availability and recommending equipment purchases
  • Assisting in the completion of asset and stock counts when requested
  • Completing stock transfers
  • Obtaining credit information and references before hiring to any new customer
  • Accurate completion of all paperwork and IT inputs
  • Supporting the depot team including sales
  • Supporting the Depot Manager in leading and contributing to the regular review of the depot’s procedures to improve customer service, performance and productivity
  • Clear understanding of security alarms and responsibility for all security processes
  • Assisting the Depot Manager to promote employee motivation and development
  • Keeping the depot, and in particular the hire desk area, tidy at all times
  • Wearing full uniform and PPE at all times
  • Maintaining knowledge of the group’s equipment for hire/sale and activities
  • Conducting additional ad hoc duties as may be required
  • Following all company procedures and policies in company handbook
  • Ensuring all relevant training has been attended
  • Supporting and communicating effectively with the depot team
Ideal Candidate
  • Good knowledge of Speedy Hire equipment/ products
  • Local area knowledge for the depot area served
  • Customer service experience
  • Understanding of depot profit and loss and key depot KPIs
  • People and management skills
  • Organisational and communication skills
  • Team working and leader (when Depot Manager absent)
  • Appreciation of customer service excellence
  • High level of integrity
  • Ability to work effectively under pressure
  • Customer handling and telephone skills
About the Company

Speedy Services is the UK’s leading service provider offering equipment for both hire and sales and associated services to construction, infrastructure, industrial and related industries.