Central Account Manager
Location: Haydock,
Region: NSC
Job Category: Sales/Business Development
Business Unit: UK Asset Services - Sales
Job Type: Full Time (Permanent)
Hours: 8.30am to 5pm
An exciting opportunity has arisen for a Central Account Manager, whose responsibilities will lie in developing the business to its full potential by performing sales and marketing calls with the aim of identifying hire, sales and service opportunities. You will also perform administrative duties, supporting the CRM function and bids, tenders, agreements and pricing, while handling customer queries, enquiries and complaint through to timely resolution.
- Assist customers with enquiries for products and services in a professional manner.
- Preparing of pricing documentation when requested. PYT
- Contacting all new customers to identify value, details and information needs
- Contacting potential customers for marketing campaigns
- Contacting customers who have received quotes to follow up
- Identifying declining and dormant accounts and taking appropriate action to reactivate (if required) through direct contact or contacting the account owner
- Producing reports (e.g. on-hire) for customers, as required, and setting up extranet accounts
- Processing of all incoming customer enquiries.
- Contacting customers in order to ascertain how our services were found/received.
- Assisting the Marketing Team in the processing of mail shots – campaigns, new depot launch etc.
- Arrange meetings between customers & sales personnel as/when required.
- CRM administration, including opportunity management, customer details
- Ensuring all customer agreements and pricing is kept up to date and in an appropriate method.
- Liaison with Axapta Pricing Team in order to ensure Axapta is kept up to date with details of customer discounts/agreements in place, update CRM
- The update and maintenance of the customer database with all customer information acquired, and similarly, maintaining all competitor information and pricing.
- Ensuring all data is recorded in the relevant way.
- Ensuring there is a prompt response to all received customer queries – ensuring the relevant Operations Manager/ Director is made aware of the complaint.
- Ensuring appropriate activity is undertaken as a result of all customer liaison, either inbound or outbound and all responses and actions are recorded in CRM or as appropriate.
- Carry out telephone functions in a professional manner and ensure all written communications conform to brand guidelines to ensure the company and department image is perceived favourably.
- Able to work on own initiative or as part of a team
- Good interpersonal skills
- Good telephone manner
- Time management
- Good organisational and communication skills
- Committed & target/action focused.
- Customer service skills
- Multi-tasker
- Flexibility
- High level of integrity and trust
- Motivational skills
- Experience of implanting and enforcing targets
- Competent levels of IT understanding
Speedy Services is the UK’s leading service provider offering equipment for both hire and sales and associated services to construction, infrastructure, industrial and related industries.
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