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Credit Controller

Location: Haydock, United Kingdom
Region: NSC
Job Category: Accounting/Finance
Business Unit: Shared Service Centre Accounts Receivable
Job Type: Full Time (Permanent)
Hours: 09.00 - 17.30


Summary

As the UK’s leading service and equipment provider, Speedy have an exciting opportunity for a Credit Controller to join our team. This role will be managing a portfolio of circa 600 customers, building strong working relationships and ensuring outstanding debt is kept to a minimum.

Main Responsibilities

 Customer Focused

  • Contacting customers by phone, fax, letter and email to progress outstanding payments and obtain an accurate payment date
  • Ensuring all Speedy’s customers are dealt with in a professional and friendly manner
  • Recording payment promises and following up with the customer to ensure payments are made when promised
  • To arrange, with prior approval, to visit customer’s premises or company depots to resolve disputed transactions which enables settlement of customer accounts.
  • Establish contacts and customer relationships ensuring continuity and maintaining communication with all relevant parties to eliminate misunderstanding and misrepresentation of the debt due.
  • Occasionally accompany the Account Managers on customer visits to maintain contact / resolve particular disputes.
  • Educating the customer on new services available e.g. Extranet

Communication

  • To provide our Account Managers with first class customer service developing a strong working relationship
  • Escalation of debt to Credit Manager should unresolved queries remain on the account preventing payment
  • Liaise with Account Managers regarding progress of debt profile and queries and ensure escalation process is adhered to before placing accounts on “Refer”, issuing NOI’s/NBP’s or recommending legal action
  • To assist in any other duties as reasonably requested.
  • Liaise with Legal department regarding delinquent accounts including preparation of accurate case notes
  • Ad hoc Project Work where required
  • Mentoring  new and existing team members

Dispute Management

  • Customer queries are rectified quickly and with minimal damage to the business.
  • To collate details of disputed invoices and initiate the internal query procedures and circulate to the appropriate departments/depots
  • Liaise with customers on the results of disputed invoice investigations
  • Where appropriate, within Speedy guidelines, raise credit notes for customers
  • Assisting with the logging of queries
  • Track query status and assist with the sourcing of required information in order to speed up closure of query
  • Preparing and sending out POD and collection notes to resolve queries
Ideal Candidate

The ideal candidate with have proven experience within credit control and be familiar with working to targets.

About the Company

 Speedy is the leading provider offering equipment for both hire and sale and associated services to construction, infrastructure, industrial and related industries. We provide these services to our customers who operate in both the UK and overseas.