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Customer service executive

Location: Glassgow, United Kingdom
Region: Northern
Job Category: Production/Operations
Business Unit: Hire Direct
Job Type: Full Time (Permanent)
Hours: 07.30-17.00


Summary

An excellent opportunity has arisen for a Customer Service Executive to effectively manage the entire customer experience, ensuring that the full range of services is made available to the customer in line with agreed sales and pricing policies. You will fully maintain all accounts supported by Speedy Direct ensuring the company values are at the forefront of all you do. Creating strong customer relationships across all contact areas is essential, working to best practice at all times to provide unrivalled standards of service to all existing and new customers

Main Responsibilities
  • Speaking to existing customers
  • Commitment to answer the call, fax or email in a timely manner
  • Understanding customers needs to offer the most appropriate products
  • Building long term customer relationships.
  • Ensure timely resolution of queries/complaints/ loss/ damage/Back On Hires Liaising with all parts of Speedy to ensure customer satisfaction is exceeded
  • on hires, off hires, cross rentals, breakdowns, back on hires, loss, damage, etc
  • Ensure accuracy of information within all systems
  • Follow all agreed processes and procedures both Speedy and customer
  • Excellent management of Operations Schedule
  • Providing details of any major site closures or orders placed
  • Selling the benefits of new products and attempting to up-sell existing products
  • Actively looking to make improvements both personally and for the business
  • Actively suggest improvements and better ways of working
Ideal Candidate
  • Team Player
  • Problem Solving
  • Attention to Detail
  • Excellent Customer Service Skills
  • Capable of developing strong relationships
  • Taking ownership and responsibility
  • Competent levels of IT understanding
  • Strong analytical and problem solving skills combined with excellent communication skills
  • Able to deliver excellent customer service, externally and internally
About the Company

Speedy Services is the UK’s leading service provider offering equipment for both hire and sales and associated services to construction, infrastructure, industrial and related industries.