• Organising and storing paperwork, documents and computer-based information
• Sorting and distributing incoming post and organising and sending outgoing post
• Photocopying and printing various documents
• Using a variety of software packages to produce correspondence, letters and documents.
• Maintaining spreadsheets and databases
• Liaising with members of staff in other departments and external customers/suppliers
• Screening telephone calls, enquiries and requests
• Dealing with customer enquiries in a professional manner
• Responsibility for operation schedule maintenance, where required
• Assisting with the organisation of booking meeting rooms and conference facilities
• Attending meetings where required, in order to take minutes of meetings
• Keeping the depot, and in particular the hire desk area, tidy at all times
• Maintaining knowledge of the group’s equipment for hire/sale and activities
• Conducting additional ad hoc duties as may be required
• Following all company procedures and policies in company handbook
• Supporting and communicating effectively with the depot team

Essential:

• Customer service experience
• Organisational and communication skills
• Team working skills
• High level of integrity
• Ability to work effectively under pressure
• Customer handling and telephone skills
• Experiencewith Microsoft Office, including Excel and Outlook
• Be focused, show initiative and have a good attention to detail
• Ability to juggle tasks and prioritise work

Desirable:

• Full driving licence (not essential)
• Good knowledge of Speedy Hire equipment/ products
• Understanding of depot profit and loss and key depot KPIs