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National Out of hours Coordinator

Location: Warrington,, United Kingdom
Region: NSC
Job Category: Customer Support/Client Care
Business Unit: UK Hire Power
Job Type: Full Time (Permanent)
Hours: 42

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Summary

To effectively and professionally manage the entire customer experience, ensuring that the full range of services is made available to the customer in line with agreed sales and pricing policies. Identifying and cultivating business opportunities’ ensuring excellent customer service is delivered at all times. Creating strong customer relationships across all contact areas.

Main Responsibilities
  • ..Incoming Call Handling
  • Customer Problem solving
    • Where? (Depot locator)
    • What? (Product Information)
    • How? (Problem solving)
  • Ability to remain calm when dealing with difficult or distressed customers
  • Possesses excellent interpersonal skills for handling customer calls
  • Follow established procedures for every single customer enquiry received, including logging, processing and chasing enquiries
  • Extranet requirements
  • Ability to work on own initiative and as part of a team
  • Attendance and timekeeping, and should consistently exceed all established
    •  
  • Departmental objectives
  • Literature requests
    • Database building
  • Skilled at delivering instructive and supportive coaching
    •  
  • Ensuring Accuracy of information within all systems is monitored and maintained
  • Communicate at all times keeping everyone fully informed
  • Ability to prioritise tasks based on urgency and scope of impact
  • Lone worker calling

 

  • Support management goals and initiatives through words and actions.
  • Demonstrates excellent written and verbal communication skills
  • Deal with Sales leads efficiently
  • Communicate possible training needs or quality issues
  • Other duties as required.
  • Managing numerous email Inbox

Identify any shortfalls in current systems and processes and offer suggestions for improvement

Ideal Candidate

Essential Skills

 

  • Team Player
  • Excellent Customer Service Skills
  • Capable of developing strong relationships
  • Taking ownership and responsibility
  • Competent levels of IT understanding
  • Able to deliver excellent customer service, externally and internally
  • Keen Learner

 

 

Desirables

 

  • Previous experience in the Hire Industry.
About the Company

Speedy Services is the UK’s leading service provider offering equipment for both hire and sales and associated services to construction, infrastructure, industrial and related industries

About Us