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Partnered Services Expert

Location: Haydock, United Kingdom
Region: NSC
Job Category: Customer Support/Client Care
Business Unit: Hire Direct
Job Type: Full Time (Permanent)
Hours: 08:15-17:15

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Summary

An excellent opportunity has arisen for a Partnered Service Expert to effectively manage the entire customer experience, ensuring that the full range of Partner services are made available to the customer in line with agreed sales and pricing policies. You will fully maintain all accounts supported by Speedy ensuring the company values are at the forefront of all you do. Creating strong customer relationships across all contact areas is essential, working to best practice at all times to provide unrivalled standards of service to all existing and new customers

Main Responsibilities
  • Speaking to new and existing customers
  • Commitment to answer the call, fax or email in a timely manner
  • Understanding customers needs to offer the most appropriate products via supply chain partners
  • Building long term customer relationships
  • Ensure timely resolution of queries/complaints/ loss/ damage/Back On Hires Liaising with all parts of Speedy to ensure customer satisfaction is exceeded
  • On hires, off hires, cross rentals, breakdowns, back on hires, loss, damage, etc
  • Ensure accuracy of information within all systems
  • Follow all agreed processes and procedures both Speedy and customer
  • Excellent management of Role Centre
  • Providing details of any major site closures or orders placed
  • Selling the benefits of new products and attempting to up-sell existing products
  • Actively looking to make improvements both personally and for the business
  • Actively suggest improvements and better ways of working
Ideal Candidate
  • Team Player
  • Problem Solving
  • Attention to Detail
  • Excellent Customer Service Skills
  • Capable of developing strong relationships
  • Taking ownership and responsibility
  • Competent levels of IT understanding
  • Strong analytical and problem solving skills combined with excellent communication skills
  • Able to deliver excellent customer service, externally and internally
  • Excellent IT skills
About the Company

Speedy Services is the UK’s leading service provider offering equipment for both hire and sales and associated services to construction, infrastructure, industrial and related industries.

About Us