Customer Focused

• Authorisation of purchase orders in line with SLA to ensure business area can meet their purchase requirements
• Notify relevant business area or supplier of invoice query within set time limits
• Provide support and relevant documentation to business area in order to resolve queries promptly
• Liaise with business and property department in order to maintain accurate information relating utility readings and property portfolio
• Build relationships with each business area and supplier base in order to ensure business continuity
• Support supplier base where possible during their transition onto Tradex (EDI)

Communication

• Provide business area with current and accurate information, keeping them informed at all times
• Liaise with and update Supply Chain Manager on status of key accounts
• Maintain contact with suppliers to ensure that they are aware of and have sufficient information regarding invoice disputes
• Regular meetings or conference calls with suppliers to keep accounts up to date and ageing queries to a minimum
• Updating suppliers and business areas on our improved processes (eg. Tradex/EDI) and ensuring they are brought on board

Dispute Management

• Ensuring purchase invoice transaction queries are reported to the purchaser/relevant business area in line with SLA
• Accurate query reason and supporting notes are provided to avoid delay of query turnaround time
• Regular contact with suppliers to ensure they are aware of and have sufficient information regarding invoice disputes
• Regular contact with business area to ensure prompt query turnaround time
• Statement reconciliation discrepancies are acted upon promptly ensuring accuracy of creditors ledger

Operational Excellence

• Actively involved in determining continuous improvement in all areas of the SSC
• Active participant in the review and improvements of Balance scorecards
• Establish and Maintain Data Quality
• To assist in any other duties as reasonably requested

Administration

• Prepare and send query reports to supplier or business area using Axapta and Excel
• Update urgent payment request log
• Various administration duties in relation to standing order payments to Landlords & utility companies upon new or vacated premises
• Statement recocniliation
• Preparation of GRNI reversal journals
• Ad-hoc reporting or updates as requested

Essential:

• Good Communication and telephone manner
• Committed and target / action focused
• Flexibility in all areas of the role
• Excellent Negotiation Skills
• Time management
• Excellent Interpersonal skills
• Capable of developing strong relationships
• High level of integrity and trust
• Ability to work effectively under pressure
• Good appreciation of Customer Service excellence
• Multi-tasker
• High level of integrity trust in department team

Desirable:

• High volume transaction processing
• Understanding of basic accounting leading up to and including AAT
• Confident in chairing supplier meetings to build relationships and resolve account queries

Technical Skills:

• Microsoft Office including Excel, Outlook
• Axapta
• Imscan (OCR)
• Electronic Invoicing (EDI)