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Service Desk Agent

Location: Haydock, United Kingdom
Region: NSC
Job Category: IT/Software Development
Business Unit: IT
Job Type: Full Time (Permanent)
Hours: Shift pattern Start:6.30/7.00/7.30/8.00/8.30/9am End: 15:00/16:00/17:00/17:30


Summary

An opportunity has arisen to join our IT Service Desk team. This team provides a single point of contact for our Group for all IT issues to be resolved.

Main Responsibilities
  • Answering the phone in a professional manner
  • Log each and every call received with sufficient information
  • Taking ownership of the call to ensure a satisfactory outcome
  • Escalating calls when necessary
  • Communicating with internal teams and external support resources
  • Working to the needs of the Business to ensure successful support of IT Systems
Ideal Candidate

The ideal candidate will have experience of providing customer service and dealing professionally with individual's. An interest or experience in IT support would be an advantage.

About the Company

Speedy Services is the UK’s leading service provider offering equipment for both hire and sales and associated services to construction, infrastructure, industrial and related industries.