Speedy

Speedy Partners With Global Manufacturer To Offer Lessons To Construction

Speedy’s Warrington Multi Service Centre (MSC) was the first of its kind in the UK, a single location, designed support its major projects Improved maintenance procedures prioritised activity and gave visibility of how long repairs would to customers and take ensuring regular parts were always available from which a customer could hire from the whole of Speedy‘s large equipment range. As such the 8 acre site demanded more from its maintenance, logistics and hire-desk teams than a standard depot.

The Challenge

Speedy wants to meet our customers’ needs first time, every time, and provide them with industry leading solutions. The MSC performance was not up to these high standards demanded by Speedy for asset availability and exchanges of equipment on hire. Speedy identified that to meet its customers demands and to maintain profitability and long term success of its MSC it needed to change the way it worked.

The solution

RNC conducted a Lean-Site audit of activities looking at how the processes flowed together and where non-value adding steps could be removed or alternative methods could be employed. Together Speedy and RNC implemented the recommended plans reorganising the workshops and restructuring internal procedures.

The workshops reorganisation improved engineer productivity, removing excess movement to the stores for parts and ensuring they always had the necessary equipment available to-hand in restructured and orderly maintenance bays.

Improved maintenance procedures prioritised activity gave visibility of how long repairs would take, ensuring regular parts were taken available and more complex repairs had process for ordering parts and organising the availability of labour.

A pre-hire check audit procedure ensured the quality of equipment being despatched for hire would not fall below standards demanded.

The hire desk was given complete visibility of all equipment being off-hired and in the workshops, with estimated availability time ensuring they could manage customer expectations.

In short, reorganisation ensured:

• Everything had a place and was the right place
• There was a single location for “ready to hire” stock so we can instantly respond to our customers.
• A simple system for showing status of “work in progress” enabled customers requirements to be prioritised.
• The improved system gave visibility of when items would be available.

The result

• Engineer productivity increased 58%
• 50% reduction in equipment exchanges.
• Breakdown on 1st day hire reduced by 65%.
• Cost of fuel contamination reduced by 100%

Capital expenditure on equipment reduced and customer satisfaction improved. The MSC is now a profitable centre for Speedy.

For more information on Speedy's Lean Site services call 0845 601 5129 or use the contact us form