This vacancy has now been filled, but you can still find other available roles here.

AX Support Analyst

Location: Haydock, United Kingdom
Region: Central Functions
Job Category: IT/Software Development
Business Unit: IT
Job Type: Full Time (Permanent)
Hours: 08:30- 17:00

<< Back to search results
Summary

An exciting opportunity has arisen within Speedy for a Dynamics Support Analyst to provide specialist technical support of Dynamics AX, CRM and other supporting applications

Introduction to Speedy…

We may have started small but we’ve always had big ideas. Since Speedy was established in 1977 we have grown into the UK’s leading hire business. Along the way we’ve won countless awards for innovation, safety and our commitment to training to name but a few. Our people are the heart of our business and it’s their commitment and professionalism that makes us the biggest and the best in the industry

Main Responsibilities

To respond to AX, CRM and supporting applications support and development requests, ensuring system availability is maximised and all incidents are resolved as quickly as possible:

  • To act as the internal technical expert for the Speedy application portfolio and work as part of the team responsible for the ongoing maintenance, support, de-bugging and development of all systems
  • Facilitate and embed business change across Speedy where required
  • Requirement gathering from both technical and functional terms and identifying solutions
  • Preparation and delivery of appropriate documentation for functional and non-functional requirements and solution options
  • Testing of changes and management of changes into production
  • Generation and delivery of both regular and ad-hoc IT related reporting and MI as required
  • Act as a support point of contact for all users company wide and play a key role in driving changes to improve business processes through ongoing systems review and development
  • To identify areas of improvement within the system and its use (including trialling new processes and set ups)
  • Deliver identifiable business benefits from the existing applications; building on the existing platform
  • Ensuring all changes are done following recognised industry best practices and IT processes
  • Provide ad-hoc training and support to the users of the system
  • Liaison with 3rd party support providers as required to manage incidents from initial notification through to completion
Ideal Candidate

Essential

  • Experience of supporting Dynamics AX (must) / CRM ( / D365 in a production environment
  • Requirement gathering and business analysis from both technical and functional teams and identifying solutions
  • Must be organised and able to manage own time effectively
  • Experience of the full application lifecycle through requirements gathering, development, testing, implementation and support
  • Must be confident with excellent communication skills, including a good, clear telephone manner
  • Must have good verbal and numerical reasoning skills
  • Must be able to work in an efficient and accurate manner
  • Proven experience of working within a fast paced business environment and used to multi tasking
  • Flexible and positive approach to work
  • Self motivated and a good team player
  • Adaptable to change in an effective and timely manner

Desirable

·Microsoft Dynamics Certification (AX / CRM / D365)

  • Basic knowledge of finance and trade and logistics modules are preferred
  • Experience of managing code in an application support environment
  • Experience of delivering training
  • Knowledge or experience of rental / hire business
  • Experience of integrating Dynamics AX and/or CRM with other third party systems
  • Understanding of Project and Testing methodologies
About the Company

Speedy are the leading provider of hire products and supporting services to the construction, industrial and infrastructure sectors. We have a network of over 200 depots across the UK and Ireland, and over 3000 people who offer a nationwide service and look after the largest hire fleet in the market.

We also lead in health, safety and sustainability.  We are the safest hire provider, based on accident and industry rates, and have the lowest carbon footprint in the industry.  Our hire fleet also includes an increasing range of green option products, helping our customers improve their energy efficiency and reduce their environmental impact.

Vision, mission and values:

Our vision is to become the best company in our sector to do business with and the best to work for.

Our mission is to provide safe, reliable hire equipment and services to enable successful delivery of customer projects.

  • Safe – the first priority in everything we do
  • As One – working together to collectively achieve our goals
  • Innovative – to continuously improve
  • Driven – to deliver first class customer service
About Us