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Assistant Manager

Location: Reading, United Kingdom
Region: Southern
Job Category: Customer Support/Client Care
Business Unit: UK Hire Southern
Job Type: Full Time (Permanent)
Hours: 07:30 - 17:00


Summary

Based in the depot, the Customer Service Exec role is a vital part of operations and operates on the frontline of customer service.

Main Responsibilities

On a day-to-day basis, you can expect to be liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact.

Relationship building is the key to success, as the Customer Service Exec coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they’re satisfied with our service.

Whilst your role will need you to demonstrate the competence to work alone, we work proudly with a team culture so adaptability and communication are key. Being a Store Supervisor with Speedy will bring great opportunities for you to learn new skills and progress your career, where you can learn from those around you and develop with our in-house training courses.

Ideal Candidate

At Speedy, we want to help you develop and progress; but we’ll need you to demonstrate these skills and attributes for us to be able to support you…

Essential:

  • Strong organisational skills
  • Strong communication skills both verbally & written
  • Adaptability
  • Commitment  to learn and develop

Desirable:

  • Driving license
  • Previous experience working within the hire industry or similar sales or operational role.
About the Company

Speedy are the leading provider of hire products and supporting services to the construction, industrial and infrastructure sectors. We have a network of over 200 depots across the UK and Ireland, and over 3000 people who offer a nationwide service and look after the largest hire fleet in the market.

Vision, mission and values:

Our vision is to become the best company in our sector to do business with and the best to work for.

Our mission is to provide safe, reliable hire equipment and services to enable successful delivery of customer projects.