Compliance Service Coordinator
Location: Haydock, United Kingdom
Region: Lloyds British
Job Category: Engineering
Business Unit: Engineering Services
Job Type: Full Time (Permanent)
Hours: 08:00- 17:00
An excellent opportunity has arisen for a Compliance Coordinator, whose responsibility will lie in the effective management of all aspects of the work schedules of our partners & internal engineers and relationships, as well as handling all enquiries and issues. This role will require excellent communication and organisational skills.
What makes Lloyds British - A Speedy Business such a successful Company?
It's a question a lot of our rivals are asking, in truth there is no simple answer. We have gained our International industry leading reputation through an evolutionary process, acquiring invaluable knowledge and practical know-how for over 200 years. Lloyds British Testing current operation was created in 1812 and for over 200 years the name Lloyds British has been synonymous with the very best in lifting equipment engineering.
Today Lloyds British operates as one of Speedy Service's divisions, from a number of locations across the UK providing services to a wide range of clients.
Key Accountabilities
- To plan, organise and manage your geographically placed clients/engineers in relation to compliance services
- Liaising with third party suppliers and booking in customer work
- Taking detailed information on customer needs, confirming all paperwork is accurate and documented
- Taking a proactive approach to grow the compliance division via new and existing customers
- Ensure timely resolution of queries/complaints is achieved via consistent communication and effect escalation delivering resolution on or exceeding expected timeframes
- Accurately providing quotes to customers and obtaining prices for equipment
- Dealing with invoices, invoice queries, purchasing ordering of jobs
- Support Service Excellence ensuring consistent service relating to delivery of service, always meeting the customers demand and expectation
- Support process improvement for the department and knowledge share
- Understanding customers and their markets to offer the best solution to their needs
- Support department performance against all agreed targets/budgets and managing all costs within
- Liaising with Op’s and Sales team assisting in the management of customer accounts on a regular basis
- Ensure processes/procedures are safe and comply with Speedy and customer expectations
- Understanding and practical knowledge of all working practices (booking of inspections, back to back orders)
- Accuracy within all Speedy operating systems (AX & Mobile Engineer specifically)
- Selling the benefits of new product and services and attempting to up-sell existing products
- Providing necessary support to the UK wide Engineering team
Essential
- Self-motivated and conscientious
- Good organisational and communication skills
- Flexibility in all areas of the role
- Proven Commercial Acumen
- Ability to prioritise work load, work under pressure and to strict deadlines
- Positive attitude and driven behaviour
- skills
Desirable
- Experience of Axapta, On-Guard and Microsoft Office Programmes.
- Excel skills – Intermediate
- Experience of Mobile Engineer
Lloyds British - A Speedy company, operates in a niche sector within Inspection and Certification with an aligned manufacturing business.
Our lifting engineering services encompass inspection, testing, NDT, operator training, design and manufacture, equipment sales and other associated areas. The lesson for others to learn here is there are no short cuts, you either know it or you don't. Our engineers are trained to the highest standard, LEEA certified.
LOLER, Puwer, lifting, equipment, service, maintenance, repair, lifting equipment, hydraulics, pneumatics, slings, engineering
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