Customer Focused

• Contacting customers by phone, fax, letter and email to progress outstanding payments and obtain an accurate payment date
• Ensuring all Speedys customers are dealt with in a professional and friendly manner
• Recording payment promises and following up with the customer to ensure payments are made when promised
• To arrange, with prior approval, to visit customers premises or company depots to resolve disputed transactions which enables settlement of customer accounts.
• Establish contacts and customer relationships ensuring continuity and maintaining communication with all relevant parties to eliminate misunderstanding and misrepresentation of the debt due.
• Occasionally accompany the Account Managers on customer visits to maintain contact / resolve particular disputes.
• Educating the customer on new services available e.g. Extranet

Communication

• To provide our Account Managers with first class customer service developing a strong working relationship
• Escalation of debt to Credit Manager should unresolved queries remain on the account preventing payment
• Liaise with Account Managers regarding progress of debt profile and queries and ensure escalation process is adhered to before placing accounts on Refer, issuing NOIs/NBPs or recommending legal action
• To assist in any other duties as reasonably requested.
• Liaise with Legal department regarding delinquent accounts including preparation of accurate case notes
• Ad hoc Project Work where required
• Mentoring new and existing team members

Dispute Management

• Customer queries are rectified quickly and with minimal damage to the business.
• To collate details of disputed invoices and initiate the internal query procedures and circulate to the appropriate departments/depots
• Liaise with customers on the results of disputed invoice investigations
• Where appropriate, within Speedy guidelines, raise credit notes for customers
• Assisting with the logging of queries
• Track query status and assist with the sourcing of required information in order to speed up closure of query
• Preparing and sending out POD and collection notes to resolve queries

The ideal candidate with have proven experience within credit control and be familiar with working to targets.