Communicates with the Depot Network and the wider Speedy business regarding customer requests and enquires

Close the loop’ by liaising and working with internal teams to ensure timely and accurate resolution of queries and completes in relation to our Voice of the Customer Programme within set SLA’s

Proactively identify ways to improve Customer Satisfaction and raise the bar on our high standards

Manage and set up alerts for managers across the business in relation to Voice of the Customer system

Coordinate applicable action where necessary to ensure root cause is established during ‘Close the loop’ process.

Champion process improvements for the department and share knowledge and best practic

We are looking for the perfect ambassador to join our Customer Satisfaction Desk.

We are looking for confident people with a natural instinct to help. People who give it their all, where no challenge is too big, no ask too great. Naturals when it comes to making conversation and at their best when thinking on their feet. The purpose of this role is to deliver great customer service to our existing and new customers and colleagues across the business. Our customers depend on our products and services to complete their projects successfully and on time, so when things go wrong it can have a serious impact on their work and long term relationship with Speedy, therefore we want to ensure our customers are satisfied with the overall experience with Speedy to enable our customers to deal with us easily and quickly.

Being part of the Customer Satisfaction Desk, you will build confidence in others, motivating and empowering the team, Speedy colleagues and customers. You will inspire a positive atmosphere in the workplace and encourages enthusiasm, commitment and team spirit to work better together ‘As one’.

• Excellent listening skills and natural empathy
• Top-notch troubleshooting and problem-solving skills
• A genuine passion for customer service
• A professional telephone manner
• Resilience, understanding and patience
• Good verbal written and communication skills
• Ability to work to targets
• Able to prioritise work load, work under pressure and strict deadlines
• Can adapt to individual and operational change in a diverse and fast paced organisation
• High level of integrity and trust
• Positive attitude and driven behaviour
• Accuracy
• Knowledge of Axapta, CRM and Microsoft office programmes a desirable