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Customer Service Executive

Location: Haydock , United Kingdom
Region: Central - Support
Job Category: Customer Support/Client Care
Business Unit: Hire Direct Operational
Job Type: Temporary / Casual
Hours: 40


Summary

We may have started small but we’ve always had big ideas. Since Speedy was established in 1977, We’ve grown into the UK’s leading hire business. Along the way we’ve won countless awards for innovation, safety and our commitment to training to name but a few. Our people are the heart of our business and it’s their commitment and professionalism that makes us the biggest and the best in the industry.

We deal with thousands of customers every year, providing them with a first class service and helping ensure they can successfully deliver their projects. And that’s where you come in.

Main Responsibilities

As a Customer Service Executive you’ll be the front line of our customer interaction, ensuring their every need is catered for and every question answered. You will be joining the contact centre at an exciting time, helping to continue our growth and delivering first class customer service.

Customer Service Executive's within Speedy, ensure timely resolution of queries and complaints. You will deal liaise with all part of Speedy to ensure customer satisfaction is exceeded. You also need to develop strong relationships with other parts of the business and use every part of your skill and experience to ensure our customers are happy.

Ideal Candidate

To be successful as a Customer Service Executive within Speedy you will need;

  • Great telephone manner
  • Excellent organisational and time management 
  • Strong customer focus
  • Ability to adapt to new situations
  • Able to work towards target and KPIs
  • A desire to learn and expand product knowledge
  • And have the personality and drive to sell our products

If we sound right for you then please apply now.

About the Company

Speedy are the leading provider of hire products and supporting services to the construction, industrial and infrastructure sectors. We have a network of over 200 depots across the UK and Ireland, and over 3000 people who offer a nationwide service and look after the largest hire fleet in the market.

We also lead in health, safety and sustainability.  We are the safest hire provider, based on accident and industry rates, and have the lowest carbon footprint in the industry.  Our hire fleet also includes an increasing range of green option products, helping our customers improve their energy efficiency and reduce their environmental impact.

Our vision is to become the best in our sector to do business with and the best to work for!