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Customer Services Team Manager

Location: Haydock , United Kingdom
Region: Central - Support
Job Category: Customer Support/Client Care
Business Unit: Hire Direct Operational
Job Type: Fixed Term
Hours: 40


Summary

An exciting opportunity has arisen for a Customer Service Team Manager to coach, motivate and develop your team members to enable them to deliver Service Excellence to both internal and external customers. Lead motivate and mentor the team through developing, coaching and providing feedback

Main Responsibilities

As a Customer Service’s Team Manager you would be expected to Influence behaviours and culture within the department ensuring professionalism at all times, Promote and ensure team work towards Speedy Values. A Customer Services Team Manager should be able to conduct employee appraisals, disciplinary and Training. You should have experience in liaising with Op’s and sales team assisting in the management of customer accounts on a regular basis. The Customer Services Team Manager should also have experience of up-selling to customers and have sales experience.   

Ideal Candidate

Essential Skills

  • Ability to lead, motivate and manage a large team demonstrating influencing and persuasive skills, gaining buy in from stakeholders
  • Demonstrated strong coaching and development skills of team members
  • Provide leadership and support to employees
  • Self motivated and conscientious
  • Good organizational and communication skills
  • Customer Service excellence internally & externally
  • Capable of developing strong client relationships
  • Experience of Axapta, On-Guard and Microsoft Office Programmes.
  • Ability to prioritize work load,  work under pressure and to strict deadlines

    Desirables

  • Previous experience of working in the Hire Industry

     

    If we sound right for you then please apply now.

About the Company

We may have started small but we’ve always had big ideas. Since Speedy was established in 1977, we’ve grown into the UK’s leading hire business. Along the way we’ve won countless awards for innovation, safety and our commitment to training to name but a few. Our people are the heart of our business and it’s their commitment and professionalism that makes us the biggest and the best in the industry.