Customer service administrator

Location: Wellington, United Kingdom
Region: Powered Access
Job Category: Support/Sales
Business Unit: Powered Access
Job Type: Full Time (Permanent)
Hours: 07:30- 17:00


Summary

Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job! Our Bristol depot is a specialist service centre supplying powered access equipment to our customers across the South, and we are looking to expand our customer contact team on the hire desk

Whilst experience in the powered access industry would be beneficial, our training program ensures we will equip you with the skills and knowledge required to carry out your duties with confidence. What we do need from you is the enthusiasm and desire to learn our business, along with the confidence to speak to our customers on a daily basis and administer their order requirements from enquiry to collection

Based in the depot, the Customer service administrator role is a vital part of operations on the front line of sales and customer service. Relationship building is the key to success, along with a proud reputation for great service. Our team coordinate the entire order process from taking the initial enquiry through to delivery and collection, liaising with every department within the depot to ensure the needs of the customer are met, ready for their next project

Based in our depot in Wellington, on a day-to-day basis you will be dealing with enquiries and orders via telephone and e-mail, administering contracts from enquiry to collection back to the depot, transport planning with the delivery team and liaising with our engineers for machines required.

For us to help you on your journey to success here’s what you’ll need:

  • Strong organisational skills
  • Strong communication skills both verbally & written
  • Adaptability
  • Commitment  to learn and develop
  • Driving license
  • Previous experience working within the hire industry would be an advantage

What we offer:

  • 26 days holiday (plus bank holidays)
  • Discretionary bonus scheme
  • Life assurance
  • Pension Scheme
  • 95% discount on our products
  • Plus other Salary Extras/Discounts
  • Flexi hours available, Offering a work/life balance is of great importance to us.

Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.