Flexible hours available this includes job shares/ amended hours, we will consider all. Offering a work/life balance is of great importance to Speedy!

Desktop Engineer - Haydock - Monday to Friday - 07.30-17.30

Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!

An exciting opportunity has become available for a Desktop Engineer, whose responsibility will lie in the provision of support across the Desktop estate. This will involve resolving issues on laptops, PC’s, peripherals, network devices, infrastructure and relocations. Additionally, where the business need dictates, you will provide a flexible resource option for the Service Desk.

• Resolve issues logged by the Service Desk
• Ensure SLAs are adhered to
• Communicate effectively with internal teams
• Liaise with external resources when required
• Rebuild, repair or upgrade / patch operating system when necessary
• Install new applications when required
• Communicate with Supply Chain to ensure provision of equipment
• Installation of PC’s, laptops and all peripherals
• Patching and installing communication devices
• Where requested assist Service Desk Agents with receiving, logging and resolving incidents / requests in line with associated documented processes
• Receiving, updating and closing incidents and requests in the IT service management software
• Conducting additional ad hoc duties as required
• Supporting your business unit/team to deliver our ESG Strategy – Decade to Deliver. 

Essential

• Ability to work effectively under pressure
• Good organisational and communication skills
• Good PC skills
• Appreciation of customer service excellence
• Enthusiastic and self-motivated

Desirable

• Knowledge of ITIL best practises
• Experience in a Desktop Support role
• Experience of working on a Service Desk
• Experience of using IT Service Management software, preferably House on the Hill

What we offer:

• 26 days holiday (plus bank holidays)
• Discretionary bonus scheme
• Life assurance
• Pension Scheme
• 95% discount on our products
• Plus, other Salary Extras/Discounts

Our Career Line of Sight programme will ensure you receive the training and support to help you be the best that you can be in your role and will encourage you to pursue your career aspirations.

Flexible hours available this includes job shares/ amended hours, we will consider all. Offering a work/life balance is of great importance to Speedy!

Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.

Please be aware that some roles within The Speedy Group UK&I may require one or more of the following - DBS, Credit, Security Clearance or Health & Safety Check.

The Speedy Group is an equal opportunity employer where we embrace diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.