Level 3 Apprentice IT Service Desk Agent
Location: Newton-le-Willows, United Kingdom
Region: Central Functions
Job Category: IT/Software Development
Business Unit: IT
Job Type: Fixed Term
Hours: 8.30am - 5.00pm
We may have started small but we’ve always had big ideas. Since Speedy was established in 1977, We’ve grown into the UK’s leading hire business. Along the way we’ve won countless awards for innovation, safety and our commitment to training to name but a few. Our people are the heart of our business and it’s their commitment and professionalism that makes us the biggest and the best in the industry.
We deal with thousands of customers every year, providing them with a first class service and helping ensure they can successfully deliver their projects. And that’s where you come in.
As the IT Service Desk is the first point of contact for all IT related matters and support, the main responsibility of this role will be answering the telephone to customers and dealing with any issues they log via e-mail. All telephone calls and e-mails must be dealt with in a professional manner and to the agreed service levels. Each call must be logged accurately with sufficient information. You will also need to take ownership of the call to ensure customer satisfaction and escalate any issues where necessary. You will ensure that you communicate effectively and professionally with Speedy colleagues and customers, along with external support teams.
Hours of work will be 8 hours per day working off a departmental rota. One day per week will be spent at college. This apprenticeship is a L3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals. The qualification you will be working towards is a BTEC L3 Diploma in Professional Competence for IT and Telecoms Professionals.
The ideal candidate will possess the following skills:
- Understand what the IT Service Desk is and its role within the IT department and business
- Good organisational and communication skills
- Good appreciation of service excellence
- Ability to work effectively under pressure
- PC support skills
- Good all round knowledge of IT
Speedy are the leading provider of hire products and supporting services to the construction, industrial and infrastructure sectors. We have a network of over 200 depots across the UK and Ireland, and over 3000 people who offer a nationwide service and look after the largest hire fleet in the market.
We also lead in health, safety and sustainability. We are the safest hire provider, based on accident and industry rates, and have the lowest carbon footprint in the industry. Our hire fleet also includes an increasing range of green option products, helping our customers improve their energy efficiency and reduce their environmental impact.
Our vision is to become the best in our sector to do business with and the best to work for!
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