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Quality Assurance Coordinator

Location: Haydock, United Kingdom
Region: Trading & Direct
Job Category: Support/Sales
Business Unit: Hire Direct Operational
Job Type: Full Time (Permanent)
Hours: 08:00 - 17:00


Quality Assurance Coordinator - Haydock - 40 hours per week - Monday to Friday

Flexible hours available this includes job shares/ amended hours, we will consider all. Offering a work/life balance is of great importance to Speedy!

Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!

We have an exciting opportunity for a Quality Assurance Coordinator to join our team The role will involve:-

  • Accurate creation of operational and financial reporting
  • Analysing the data produced
  • Management of the telephony system and wallboards
  • Conduct call monitoring on behalf of multiple parts of the Speedy business to drive service improvements
  • Champion Customer Experience
  • Support the management team with the development of induction packs
  • Champion process improvement within the business by utilising the data
  • Complete any other duties assigned by the company


Desirable Skills

  • Excel – Intermediate or above knowledge
  • Experience of call monitoring
  • Good communication skills and able to build rapport with colleagues and customers

What we offer:

  • 26 days holiday (plus bank holidays)
  • Discretionary bonus scheme
  • Life assurance
  • Pension Scheme
  • 95% discount on our products
  • Plus other Salary Extras/Discounts

Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.