Quality Assurance Coordinator - Haydock - 40 hours per week - Monday to Friday

Flexible hours available this includes job shares/ amended hours, we will consider all. Offering a work/life balance is of great importance to Speedy!

Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!

We have an exciting opportunity for a Quality Assurance Coordinator to join our team The role will involve:-

• Accurate creation of operational and financial reporting
• Analysing the data produced
• Management of the telephony system and wallboards
• Conduct call monitoring on behalf of multiple parts of the Speedy business to drive service improvements
• Champion Customer Experience
• Support the management team with the development of induction packs
• Champion process improvement within the business by utilising the data
• Complete any other duties assigned by the company

Desirable Skills

• Excel – Intermediate or above knowledge
• Experience of call monitoring
• Good communication skills and able to build rapport with colleagues and customers

What we offer:

• 26 days holiday (plus bank holidays)
• Discretionary bonus scheme
• Life assurance
• Pension Scheme
• 95% discount on our products
• Plus other Salary Extras/Discounts

Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.