Location: Tamworth, Staffordshire, United Kingdom
Job Category: Engineering
Business Unit: UK Hire Midlands, Yorkshire, North East & North West
Job Type: Fixed Term
Hours: 08:00 - 17:00
Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!
Due to continued growth we are looking to recruit a Service Coordinator with knowledge of customer services and coordination to effectively manage all aspects of the mobile Service Engineers work schedules and deal with all onsite service issues as reported by the customers. As a Service Coordinator you’ll be the front line of our customer interaction, processing customer orders, ensuring their every need is catered for and every question answered. You will deal with any issues that may arise and will be vital in ensuring that our customers know they are receiving the first class customer service that make us the best in our sector to do business with. You will be joining the team at an exciting time, helping to continue our growth and delivering first class customer service.
At Speedy, we want to help you develop and progress; but we’ll need you to demonstrate these skills and attributes for us to be able to support you…
What you’ll need:
- Great telephone manner
- Excellent organisational and time management
- Strong customer focus
- Ability to adapt to new situations
- Able to work towards target and KPIs
- A desire to learn and expand product knowledge
- And have the personality and drive to sell our products
- Previous hire experience is desirable
In return we offer a competitive salary with contributory pension scheme, 21 days annual leave entitlement (plus bank holidays) rising to 26 days after 12 months, discretionary bonus scheme and life assurance. In addition you will be able to take advantage of our fantastic Salary Extras benefits scheme, offering cycle to work and various other discounts on a wide range of goods and services.