Speedy

Customer First - Always

We create a positive and proactive environment for customers - always friendly, welcoming and happy to help, ‘Owning’ customer problems - never say no unless there is an exceptional reason for it. This means we never allow ourselves to compromise on first class service and providing our customers with ‘expertise’. We follow up on customer issues and seek feedback to ensure customer needs are met and we aim to understand our customers' business so well we are able to proactively offer services that provide solutions to their needs and gain mutual benefit. We all directly contribute to increased quality and service - by challenging the norm.

...it is more important than ever to ask “Would you like ... with that?” at every opportunity. An important reason for doing this is about putting the Customer First. By offering our customers the chance to buy everything in one place rather than two we are improving on the service we offer and we know first class service means they continue to choose us over our competitors.

One Team, One Speedy

We share experiences with others about what we have learnt from our mistakes and successes. We celebrate team successes, and build our team around our vision and values. We aim to apply an understanding of the bigger picture when making every day decisions in every role.

Simons recently awarded Speedy sole supplier status for a large part of their purchasing requirements. Simons have the convenience of ordering everything using our Simons Hire Desk and can collect from our Depots. There's more! We are acting as an agent on behalf of Simons to administer purchases on behalf of their clients. Pulling this together has been challenging, we will work as One Team to make sure our service to Simons is second to none.

Driven by Success & Reward

We constantly aim to deliver results above expectations every time. We always strive for better performance everyday and help others to improve their performance. We continually seek to identify fantastic performance and reward it thereby making others feel that their contributions are valued. We take risks where required and learn from mistakes. We are able to remain positive through the good and bad times and know that the success of the team is more important than individual inputs.

As a company Speedy has always been Driven by Success, our future success will be based on what we do going forward, not what we said in the past. Speedy's future, your future, it's about establishing our company as a global business, a service business, a customer intimate business. It will provide greater career opportunities, offer greater career progression and greater rewards.

Keep it Simple, Do it Well, Keep it Safe

We aim for simple clear communication in everything and always seek a better way by challenging the way we do things around here - constantly finding ways to simplify what we do at Speedy. Safety is central to everything we do and we do not need to be told twice to deliver right first time. We drive unnecessary cost out of the business at any level.

We have made huge strides by establishing the Shared Services Centre. One of the key benefits it to help internal and external customers alike to Keep it Simple in terms of transactions with Speedy.

Take a Lead, Find a Better Way

We always strive to be at the forefront of innovation and come up with ideas which are workable which deliver results in a different way. We are always eager to develop and improve. We take calculated risks if it means finding a better way of doing things. We drive excellence and best practice in everything we do.

We have launched a structured NVQ programme to ensure no matter what your role there will be an opportunity for you to earn a qualification. The Speedy Training Academy is really Taking a Lead on this and plans to have a fully qualified workforce by the end of 2010. Speedy have always been proud to boast that we have the best workforce in the industry, now we will be able to say every driver, fitter, hire controller, etc. are fully qualified as well as having that famous ‘Can Do’ spirit.

Testimonials

“Speedy is a great company to work for. From Boardroom level down, everyone is treated with respect!” Dawn Cleveland, Administration

“It's great to know the Company is taking the time to invest in external qualifications for employees at all levels - it just goes to show Speedy care about their people and continue to invest both time and money in their team. I enjoyed receiving a recognised qualification that confirms I possess the right skills and knowledge to work effectively and efficiently at my current level and it also provides added confidence in fulfilling my desire to develop even further!” Nikki Harvey, Area Manager