It is easy to do business with Speedy
How to do business with Speedy:

To place an order, simply browse on speedyservices.com, add your chosen items to the basket and checkout. You can also call or visit one of over 200 Speedy depots nationwide. Contact details can be found on our depot locator, on the Speedy catalogue app or by calling our friendly customer services team on 0800 500 3993.

Contact the issuing depot or department directly, you will find contact details on your contract paperwork supplied at the time of collection/delivery.

If you don’t have the necessary paperwork to hand, just contact our customer services team on 0800 500 3993 and they will find out the issuing depot/department on your behalf.

Equipment can also be off-hired via the online MySpeedy facility.

 

You can find details of your local depot using our depot locator, the Speedy catalogue app or by calling customer services on 0800 500 3993 who will be happy to help.

Our standard transport charges will be provided at the time of hire and apply on an each way basis, Monday - Friday 7.30am to 5pm, for journeys up to 15 miles from the delivering or collecting depot.

These standard charges apply unless you have existing transport charges within a current trading agreement with us. Account customer discounts do not apply.

We will advise you of any additional transport charges at the time of hire.

Contact the issuing depot or department directly and inform them of the new delivery details and we will do our best to reschedule the delivery. 

If you do not have the contact details for the depot/department call our customer services team on 0800 500 3993 who will check your account and identify the issuing depot/department on your behalf.

Contact the issuing depot or department directly when any breakdown occurs. The fulfilling depot will arrange for an engineer to visit your site and repair the equipment, alternatively we will exchange the broken equipment as soon as possible.

If you do not have the contact details for the depot/department call our customer services team on 0800 500 3993 who will check your account and identify the issuing depot/department on your behalf.

Contact the issuing depot or department immediately if any loss or damage occurs. 

If any equipment is lost we will arrange for an invoice to be provided for the cost of the equipment and if you require a replacement we will arrange for this to be delivered as soon as possible. 

If any equipment is damaged you will need to provide us with details of the damage and how it occurred, we will then arrange to collect the damaged equipment. Please note we may also photograph the equipment upon collection for our records. Once the equipment has been returned to us and assessed we will arrange for an invoice to be provided for the cost of the damage. If you have purchased Speedy Shield (damage waiver) this cost will be factored into the quote. If you require a replacement we will arrange for this to be delivered as soon as possible. 

If you do not have the contact details for the depot/department call our customer services team on 0800 500 3993 who will check your account and identify the issuing depot/department on your behalf.

Speedy Shield (damage waiver) can be purchased on hire of all equipment within the Tools, Access, Pipework, Engineering and Lifting sections of our 2017 catalogue. 

Speedy Shield is made up of three different levels of cover – Red, Silver and Gold. 

5% of Hire Rate

The first £100 of the cost of repair arising out of accidental damage will not be payable by you.

7.5% of Hire Rate

The first £250 of the cost of repair arising out of accidental damage will not be payable by you.

10% of Hire Rate

The first £500 of the cost of repair arising out of accidental damage will not be payable by you.

If you are a cash customer (paying by credit/debit card or cash) Gold Shield will be automatically charged to your order and will apply. 

Full details of the Speedy Shield damage waiver can be found in our standard terms and conditions.

Online
Manage your MySpeedy account online and pay safely and securely at www.speedyservices.com.
You can also make a payment by BACS, CHAPS or via internet banking. 

Phone
We accept most debit or credit cards. Simply call our AR team on 01942 327267 with your card details and your customer account number, Monday to Friday between 8.30am and 5pm.

Post
Cheque – Please make cheques payable to ‘Speedy Asset Services’ Please quote your customer account number and related Invoice Number(s) on your payment advice
Cheques should be posted to: Speedy Asset Services, Chase house, The Parks, Newton Le Willows, Merseyside, WA12 0JQ.

Invoices can be delivered via post or through a number of electronic options, detailed below. 

1) Direct Electronic Data Interchange (EDI)
• Speedy will work with you to confirm the required format of the invoice and how this invoice is to be issued. 
• The invoice will be issued to you by the preferred method (email or secure FTP)

2) Gateway EDI
• Speedy works with a number of EDI gateways including First B2B COINS and Causeway Tradex. Speedy will work with you and your preferred EDI gateway vendor to establish the delivery of the invoice. 

3) Direct file (PDF)
• The invoice will be delivered to you as a PDF to you preferred email address.

If you would like to update your invoicing preference please contact invoices@speedyservices.com with your account number and preferred invoice method and we will apply this request to your account.

Speedy’s standard payment terms are 30 Days Net Monthly – please pay promptly, we expect payment on or before the last day of the month following month of invoice.

Please query invoices within 7-14 days of receipt, disputes can be registered via your MySpeedy account. 

Alternatively please email enquiries@speedyservices.com providing full query details or contact credit control on 01942 327267.

If you require a specific purchase order format then please email newaccounts@speedyservices.com with the details so we can apply them to your account. You can add as many different variations as you like and orders can only be processed if the order number given at the point of hire fits your requirements. We encourage customers to have PO masking in place to reduce invoice queries and to add additional security to your account. These formats are added to our system by using #=number &=letter  E.G ABC/123 = &&&/###

To register for a MySpeedy account simply download an application form and email a completed copy to customerservices@speedyservices.com. We can also arrange for an advisor to visit you to discuss any complex set ups if required.

Once registered, your account will be set up within 48 hours. You will receive a welcome email detailing your user name and password, along with instructions on how to login. 

The MySpeedy website contains a FAQ section with online downloadable guides to help you to navigate the site and get the most out of your account, however if you have any further questions or queries on how to use MySpeedy please call us on 0800 500 3993 and we will be happy to help.

Our out of hours service provides you with a rapid response and the support you need across our entire product range – 24 hours a day, 7 days a week, 365 days of the year.

There is no need to register for the service if you are an existing customer.  If you have a problem simply call us on 0345 609 9999. 

Please note a charge may apply for this service.

 
Register with
MySpeedy

Every account customer can benefit from MySpeedy, our free online account management service.

MySpeedy gives you instant, secure access to all your hire information, together with a range of useful features - all in one convenient place.

hire
online
View the range and hire online for added convenience
Speedy
in your pocket
Now you can search for Speedy products on your phone or tablet
Find
A depot
You can choose to have your order delivered or you can collect from your local depot
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to assist
Speedy are always on hand to answer your questions or queries
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