To have full responsibility for the branch, operations and control of all aspects of the department activities and resources to ensure a profitable level of business is achieved and to develop the full potential of the market.

Responsibilities:

• Focus on customer and business development within the local market
• Developing new and existing business to its full potential by spending 50% of time establishing customer contact, focussing on sales development, and delivering customer and contract satisfaction
• Manage and develop the potential of all employees to ensure levels of competence to meet the operational and future needs of the branch
• Ensure that employees are recruited, inducted, appraised and trained in accordance with Company Standard Operating Procedures and job requirements
• Ensure that all customer enquiries are dealt with to the highest standard, and that all work is correctly planned, coordinated, and executed in the most efficient manner
• Manage the physical resources of the centre to meet operational needs, to maintain all facilities in a safe and well-maintained condition, and to provide a pleasant and safe working environment
• Ensure all Health & Safety and all other relevant legislation is complied with
• Ensure that Technical and Quality Standards are maintained by all personnel
• Ensure all accounts and administration procedures are timetabled are followed
• Hold regular meetings with all employees to ensure good two-way communication and to provide an opportunity for all employees to share in the development of a better service to our customers
• Carry out other duties as defined by immediate supervisor within the capabilities of the jobholder

The ideal candidate for a Branch Manager role would be:

• Excellent communication and organisational skills
• PC literate 
• Ability to prioritise work load and work under pressure to strict deadlines
• Excellent understanding and experience of managing Health and Safety practices at work
• Ability to understand and work with P&L accounts and budgets
• Capability to take ownership and responsibility
• Ability to adapt to individual and operational change in a diverse and fast-paced organisation

Desirable:

• Local area knowledge of the market and sectors
• Previous hire experience
• IOSH qualified