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Customer Services Exec

Location: Stone, United Kingdom
Region: Central - Operations
Job Category: Customer Support/Client Care
Business Unit: Hire Direct
Job Type: Full Time (Permanent)
Hours: 07:30- 17:00

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Summary

Due to continued growth we are looking to recruit a Customer Services Exec with knowledge of tool hire and plant equipment  but mainly customer focused to work within the customers services team in our head office in Swynnerton.

Introduction to Speedy…

We may have started small but we’ve always had big ideas. Since Speedy was established in 1977 we have grown into the UK’s leading hire business. Along the way we’ve won countless awards for innovation, safety and our commitment to training to name but a few. Our people are the heart of our business and it’s their commitment and professionalism that makes us the biggest and the best in the industry.

Main Responsibilities

As a Customer Services Exec you’ll be the front line of our customer interaction, ensuring their every need is catered for and every question answered. You will be joining the team at an exciting time, helping to continue our growth and delivering first class customer service.

Customer Services Exec within Speedy manage the processing of customers orders. As a Customer Services Exec you will ensure that every customer receives the best customer service and that their order is dispatched and delivered at the right time to the right place. You will deal with any issues that may arise and will be vital in ensuring that our customers know they are receiving the first class customer service that make us the best in our sector to do business with.

Ideal Candidate

As Customer Services Exec  will have the below key attributes: 

  • Great telephone manner
  • Excellent organisational and time management 
  • Strong customer focus
  • Ability to adapt to new situations
  • A desire to learn and expand product knowledge
  • And have the personality and drive to sell our products

Previous hire experience is desirable.

If we sound right for you then please apply now.

About the Company

Speedy are the leading provider of hire products and supporting services to the construction, industrial and infrastructure sectors. We have a network of over 200 depots across the UK and Ireland, and over 3000 people who offer a nationwide service and look after the largest hire fleet in the market.

We also lead in health, safety and sustainability.  We are the safest hire provider, based on accident and industry rates, and have the lowest carbon footprint in the industry.  Our hire fleet also includes an increasing range of green option products, helping our customers improve their energy efficiency and reduce their environmental impact.

Vision, mission and values:

Our vision is to become the best company in our sector to do business with and the best to work for.

Our mission is to provide safe, reliable hire equipment and services to enable successful delivery of customer projects.

  • Safe – the first priority in everything we do
  • As One – working together to collectively achieve our goals
  • Innovative – to continuously improve
  • Driven – to deliver first class customer service
About Us