IT Application Support Technical Lead
Location: Haydock, United Kingdom
Region: Central Functions
Job Category: IT/Software Development
Business Unit: IT
Job Type: Full Time (Permanent)
Hours: 08:30 - 17.00
Summary
Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!
Speedy is Transforming with our new Velocity strategy, we are undergoing one of our biggest digital and people focused transformations to build a bigger, better, stronger business for the future.
Flexible hours available this includes job shares/ amended hours, we will consider all. Offering a work/life balance is of great importance to Speedy!
We are looking for an experienced IT Application Support Technical Lead, someone who thrives on challenge and working in a constantly changing and evolving environment.
At Speedy, we need motivated people who are ready to bring their whole self to work and give it their all in a fast-paced team committed to being the best!
To provide technical delivery, strategy and leadership across the IT Operations Teams by participating in the development and active delivery of the IT Infrastructure, Microsoft cloud estate, supporting services and applications. Also, management of related activities to ensure information security, corporate governance, policies and standards are adhered to.
You will work closely with the CIO and the IT Senior Leadership Team to develop and deliver IT strategies that align with the company's goals and objectives. This role requires a strong technical background, exceptional leadership skills, and the ability to manage a team effectively.
Reporting to the IT Operations Director and managing a team of experienced Infrastructure Operations Engineers to provide excellent support to the Speedy group in all aspects of IT infrastructure Operations.
You will work closely with the CIO and the IT Senior Leadership Team to develop and deliver IT strategies that align with the company's goals and objectives. This role requires a strong technical background, exceptional leadership skills, and the ability to manage a team effectively.
Reporting to the IT Operations Director and managing a team of experienced Infrastructure Operations Engineers to provide excellent support to the Speedy group in all aspects of IT infrastructure Operations.
Accountabilities
- Supporting the design of best in breed application solutions for Speedy.
- Responsible for the delivery of best in breed application for Speedy.
- Responsible for the effective management of the on-premise and cloud application estate and supporting services including the formulation of strategy and providing direction across the functional activities.
- Act as the “go to” technical lead for the on-premise and cloud application estate and supporting services and providing technical expertise to support the Application Support Team.
- Responsible for ensuring that the on-premise and cloud application estate and supporting services adhere to the expected levels of cyber security.
- Manage and shape the Application Support Team, helping to define the support model and the operational processes of any new services developed, as well as managing any escalations linked to them.
- Responsible for providing accurate reporting on the performance of the Application Support team and service provision across the full range of activity, both internally within the IT team and to the wider Speedy organisation
- Ensuring the availability and performance of the on-premise and cloud application estate and supporting services meets the business needs whilst delivering within financial budgets.
- Proactively propose, define, and manage plans to update and upgrade application software and services across the estate on a regular basis.
- Effectively managing the Application Support to maximise the potential of individuals within the function. This will include responsibilities for the development, recruitment, training, succession planning and management of resources required to deliver both on-going and improved services to the wider business organisation.
- Support the development and delivery of on-premise and cloud application solutions including standards, policies and processes to ensure appropriate governance structures are in place to regulate compliance.
- To manage the provision and maintenance of Speedy’s on-premise and cloud application estate and supporting services ensuring the availability, information security and capability of those systems meet the business needs.
- To support the IT Senior Leadership team in developing a technical vision for all applications by engaging with business units to develop strategic technical blueprints and reference architectures.
- To support the development, implementation, and transition into production of the IT Velocity Vision and Strategy in relation to on-premise and cloud applications.
- Support the development of the on-premise and cloud application strategy across the enterprise; working with Architects and other IT Technical Delivery Teams to ensure applications, network security and telephony applications are consistently provided across the whole of Speedy.
- Researching and recommending new technologies for all colleagues across Speedy.
- Developing and revising statements of work with accurate cost and time estimates aligned to the overall delivery plan.
- Excellent organisational skills to successfully coordinate the efforts of an IT department.
- The ability to think strategically, anticipate future developments and provide technical vision.
- Support the development of the product roadmap and technology strategy.
- Ensure the technology is robust and scalable for future growth.
What we offer:
- Monthly cash car allowance or company car
- Discretionary bonus scheme
- Health Cover
- Life assurance
- Pension Scheme
- 26 days holiday (plus bank holidays)
- Free onsite parking
- Canteen facilities
- 95% discount across the Speedy brand.
- My Staff Shop: discounts and offers for shopping etc. across many suppliers.
- Green Commute Initiative: Work scheme for cycling
- Vita – Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management.
Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.
Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.
Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check.
The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.
Link below to our policies in line with our ESG Governance.
All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
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