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Training Consultant
Location: Haydock, United Kingdom
Region: NSC
Job Category: Customer Support/Client Care
Business Unit: Speedy Training
Job Type: Full Time (Permanent)
Hours: 08:30-17:00
Summary
To effectively manage the needs and demands of a specific portfolio of customers, ensuring sustained growth and achievement of weekly sales targets by selling Speedy Training Services.
Main Responsibilities
Key Accountabilities
- Achieving and managing delivery of sales growth targets
- Ensuring performance on sales margin, bad debts and other sales K.P.I.’s are within agreed target levels
- Ensuring that all sales opportunities are identified and converted into revenue
- Ensuring that customer sales leads are identified and generated for the wider Speedy Hire Group and not just the Company or Region in which they are based
- Maintenance of all customer records, Salesforce entries, and all other admin disciplines as required.
- To carry out unspecificed duties as deemed necessary by the company/line manager.
- To act with integrity ensuring that both client and company information is not disclosed to any third party and that they comply with the companies data protection policy
Key Measures of Performance
- Profitable weekly sales figure growth of allocated/ new Customer accounts.
- Achieving the appropriate number of outbound telephone calls
- Achievement of all Sales K.P.I.’s, including margin, bad debts, queries etc
- Customer, product and market knowledge
- Contribution of group Sales (e.g. generation of sales) to the wider Speedy Hire Groups
- Management and rectification of all Customer Satisfaction issues arising
- Time keeping, attitude and appearance.
Ideal Candidate
- Proven experience in selling products & services to end-users
- Excellent interpersonal skills with the ability to motivate others
- Excellent communication skills, both verbal and written
- Organised and thorough with good attention to detail
- Confidence to work on own initiative
- Ability to work under pressure
- Smart appearance
- Must be based within the Haydock Region
- Must be prepared to work flexible hours
- Good working knowledge of MS Word, Excel, PowerPoint, Access