Customer Service Advisor
Location: Castle Donington, United Kingdom
Region: Trading & Direct
Job Category: Support/Sales
Business Unit: Hub
Job Type: Full Time (Permanent)
Hours: 07.30 - 17.00
Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and supporting services – everything for every job!
We now have an exciting opportunity for a dynamic and driven individual to join our Award winning company on our industrial hire & sales team based in Castle Donington. As a Customer Service Executive you have the opportunity to join an established customer centric team that due to its continued success is now part of a growth strategy sponsored by our executive board.
If successful you will share our vision “ To grow revenue by providing unrivalled customer experience” and you will work hard to become a trusted advisor to our customers taking care of their every need and supporting their success.
You will be challenged every day to liaise with all areas of our business to meet customer demands, this will include hire orders, consumable sales orders, quotations, disputes and query resolution.
What you’ll need:
- A good understanding of customer service or a background in this type of environment
- Be an excellent communicator.
- Well organised and have the ability to proactively manage your time
- Drive and determination to succeed in a fast moving and pressured environment
- Desire to learn, build your skill set and expand your product knowledge to become a trusted advisor to our customers
- Personality to shape and influence outcomes to reach a positive result.
In return we offer a comprehensive training programme to build your product knowledge and core skills, competitive salary with contributory pension scheme, 21 days annual leave entitlement (plus bank holidays) rising to 26 days after 12 months, bonus incentive scheme and life assurance. In addition you will be able to take advantage of our fantastic Salary Extras benefits scheme, offering cycle to work and various other discounts on a wide range of goods and services.
If you are ready to step up to the challenge and are wanting to build a career in a customer service environment with the UK’s number 1 hire business then please get in touch.