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Customer Advisor

Location: Parkhead, United Kingdom
Region: Retail
Job Category: Retail
Business Unit: B&Q
Job Type: Full Time (Permanent)
Hours: Varied shift patterns from Monday to Saturday 7am - 5pm, Sunday 10am - 4pm


Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!

It’s an exciting time to join the Speedy retail team as we continue to grow, we have an opportunity for a Customer Advisor to join our Speedy store based in B&Q.

As a part of the Speedy team you will be on hand to deliver exceptional Customer Service for all our retail and trade customers, with hiring tools and equipment as part of their in-store shopping experience. Our customers can hire products, from Lawnmowers to Generators, we have it all, and can take away and use the very same day.

Working as part of a small team you’ll interact with our customers, understand their needs and help them find the right products and equipment, using your product knowledge to drive sales and process orders on our system. You’ll have a passion for delivering excellent customer service, enjoy problem solving and finding solutions to ensure our customers receive a first-class Speedy experience.

This is a full-time role, working varied shift patterns within store opening hours (Monday to Saturday 7am - 5pm, Sunday 10am - 4pm). £11.05 per hour. Contact us to discuss in more detail...

We’re looking for:

  • A natural people person with excellent communication and customer service skills
  • Positive and enthusiastic with an eagerness to learn about the Speedy way and our products and systems.
  • Ideally but not essential, previous experience in a similar Customer Service role.
  • Ability to support your business unit/team to deliver our ESG Strategy – Decade to Deliver.

In return we offer a competitive salary with contributory pension scheme, 34 days annual leave entitlement (inclusive of bank holidays, calculated pro-rata for part-time employees). In addition you will be able to take advantage of our fantastic Salary Extras benefits scheme, offering cycle to work and various other discounts on a wide range of goods and services.

Our Career Line of Sight programme will ensure you receive the training and support to help you be the best that you can be in your role and will encourage you to pursue your career aspirations.

Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.

Please be aware that some roles within The Speedy Group UK&I may require one or more of the following - DBS, Credit, Security Clearance or Health & Safety Check.

The Speedy Group is an equal opportunity employer where we embrace diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.