• Responsible for starters, leavers and transfers administration including the preparation of new hire documentation including offer letters, terms & conditions, new starter pack, etc. Plus the co-ordination of all leaver documentation to ensure timely and accurate completion, and return of all Company equipment, etc
• Manage the filing and retrieval of all Employee Data. Including ensuring legal compliance of HR documentation
• Maintain Employee database ensuring it is up-to-date and accurate at all times
• Administer the Speedy Internet/Intranet careers site including updating recruitment adverts, co-ordinating the recruitment process to ensure good candidate management
• Build and maintain effective working relationships with internal customers and external suppliers, etc.
• Ensure employment references for new hires are obtained and if adverse reference obtained that appropriate management action is taken
• Provide standard employment references for ex employees
• Provide Line management support/guidance relating to HR policy & procedural implementation
• Support Line Managers by producing documentation relating to employee relations matters such as discipline, grievance, absence management, etc.
• Co-ordinate all occupational health referrals to ensure management reports are provided in a timely manner and that proactive management of short and long-term ill-health cases is undertaken
• Produce Management Information reports monthly and ad hoc for HR and Management use e.g. turnover, absence, open vacancies, time to recruit, etc.

Essential

• Previous HR Administration experience in an SSC
• Good organisational and communication skills
• Good understanding of Customer service excellence and ability to apply to everyday work
• High level of confidentiality, integrity and trust
• Ability to work effectively under pressure
• Committed and target / action focused
• Takes ownership and responsibility for own workload
• Flexible approach to work in order to support team members and the ability to undertake payroll and expense duties as required

Desirable

• Certification in Personnel Practice or similar
• Potential for future growth